Payment and shipping
1. Where do we ship to?
We ship throughout Germany (2-4 working days), Austria (2-8 working days), Switzerland (2-8 working days), other European countries (2-8 working days) and the United Kingdom (UK) (2-8 working days). Shipping is carried out with DHL GoGreen or DHL Express with shipment tracking.
2. Shipping costs
The shipping costs are a one-off charge of EUR 6.00 throughout Germany. We will bear the costs for a return within Germany for you. The one-off shipping costs paid so that the goods can be delivered to you will not be refunded in the event of a return.
For Austria, Switzerland and other European countries 16.00 EUR. Shipments to the United Kingdom (UK) amount to EUR 26.00 plus customs duties, which are borne by the customer. The customer bears the costs for return shipments from abroad.
3. Payment
ApplePay, Klarna, PayPal, Sofort (by Klarna), iDEAL, Bancontact, credit card (Visa, MasterCard, American Express)
If you have any questions about products, we will be happy to advise you by phone, email or via our Instagram account.
Email: help@atelierx.com
Phone: +49 (0) 221 42357552
